Return Policy:
β For All Standard Size Orders
We offer a full refund if the dress doesn't fit. However, please note that the shipping and rush fees will not be refunded. Additionally, the charges for shipping the dress back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.
We assure a hassle-free experience with our full refund policy, including shipping and rush fees (if applicable), for any standard-size dresses that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.
The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.
β‘ For All Custom Fit Orders
Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.
If you receive a damaged or defective dress that is caused by bytesmonster, please kindly send us an email at bytesmonster@outlook.com as soon as possible. Our team will promptly review your request and follow up with any necessary steps.
However, if you need any alterations, please take your dress to a local seamstress, and we will reimburse you for the cost of the alteration. (To be eligible for reimbursement, please send us a picture of your receipt from the tailor.)
β’ Return Conditions
- The following items are not returnable:
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- Custom Size Dresses
- Custom Color Dresses
- Custom Style Dresses
- Swatches
- Final Sale Items
- All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.
- Please do not ship items back to us without prior approval. If you need to return an item, please contact our customer service team first to obtain approval and further instructions. Orders that are sent back to us without approval may be rejected, and we want to ensure that your return is processed smoothly and efficiently.
- No returns or exchanges will be accepted after 15 days of receipt.
β£ How To Return
Please submit a return request via email (bytesmonster@outlook.com) within 15 days of receiving your order to make sure you are eligible for a return.
- Please supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
- All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.
Please note:
- Please contact us to get a return address.
- Please send back the dress with the original packing we use.
- Please send us the tracking number of your return package. (We are unable to arrange a refund without this information.)
You need to pay the shipping fee from your address to bytesmonster when you returned it back. After we received your returned dress, the refund will be processed within 3~5 workdays.